When you’re running a small or midsize business, it’s easy to think that document management is a big-company concern. Most small and midsize businesses (SMBs) are so focused on just doing business that the mere mention of ‘workflow’ or ‘digitization’ can seem like a solution in search of a bigger problem.
But things are on the move as a recent international survey clearly shows. Over 1,000 SMBs from the U.S., France, Germany and the UK answered a wide range of questions about their current situation and future plans.
The survey reveals that these organisations are well aware of the importance of document management. They know that getting it right can mean big potential gains, as they streamline business processes and operate more efficiently.
The SMBs surveys stated they have big plans to improve document management over the next 12 months.
Getting Priorities Right
With document management affecting every area of the business, the challenge is knowing where to achieve maximum return on investment.
When we asked which departments these SMBs were targeting first, finance and operations were right up there as you might expect but it was actually IT that topped the list.
Sales and Customer Service are also high on the agenda, proving that these forward-thinking SMBs are looking beyond internal efficiencies. They recognise that improved document workflow ultimately affects every interaction with customers and prospects.
Moving up a Gear
They’re also planning to take document management further, as they automate workflows, embrace cloud and mobile print technologies, and design a security strategy to meet the challenges of an increasingly connected world.
With this end-to-end solution deployed, SMBs will be well placed to reap the rewards. In fact, two-thirds of the survey respondents say they expect improved document management to make a meaningful impact on their bottom line.
So they’re fully on-board with the idea that document management isn’t just about cutting costs. It’s about harnessing the tremendous potential to operate more efficiently, increase productivity and provide better customer service.
Are you interested in learning more about how effective document management can save your business money and man hours? Why not speak to one of our experienced professionals today, simply contact us here.
Info via Small Business Solutions, 2017